Have questions about collision repair, insurance claims, or vehicle restoration services? Freeman Collision Center has answers to help you better understand the repair process and keep your experience simple, transparent, and stress-free.
We are open Monday to Friday from 7:30 AM to 5:00 PM, and we are closed on Saturdays and Sundays. Please contact us directly if you need assistance outside of our regular business hours.
Yes, depending on availability, we may assist with transportation arrangements or help coordinate alternative transportation options during your repair process.
Absolutely. We use advanced color-matching technology and professional refinishing techniques to ensure a seamless paint match with your vehicle’s original finish.
While walk-ins may be available, we recommend scheduling an appointment to ensure faster service and dedicated time with our repair specialists.
No. In California, it is illegal for an insurance company to steer you to another repair shop after you have told them where you want your vehicle repaired. You always have the legal right to choose your collision repair facility.
In many cases, this is a common tactic insurance companies use to direct customers to a repair shop they have a relationship with. Those repairs may not use factory parts or follow manufacturer-recommended repair procedures.
If your insurance policy includes a deductible, you will be responsible for paying that amount directly according to your insurance coverage terms.
Yes. Our team works with insurance providers and can assist you throughout the claims process to help make your repair experience easier and more convenient.
Your insurance provider will issue a claim number after you report the accident or damage. This number helps track and process your repair claim.
Yes. Freeman Collision Center works with many insurance providers to help streamline approvals, estimates, and repair coordination.
Repair times vary depending on the extent of the damage, parts availability, and repair complexity. We will provide an estimated timeline and keep you updated throughout the process.
In many cases, parts can be ordered in advance after the estimate approval to help reduce repair delays and improve turnaround time.
Our team will contact you as soon as your repairs are completed and your vehicle has passed final quality inspection.
Yes. Using specialized equipment and manufacturer-approved repair procedures, we can repair many types of structural and frame damage safely and accurately.
Yes, depending on scheduling and service availability, additional automotive repair or maintenance services may be completed during your visit.
We repair a wide range of vehicles, including cars, SUVs, trucks, and commercial vehicles requiring collision or cosmetic repair services.
Freeman Collision Center is committed to delivering quality workmanship, reliable customer service, and safe collision repairs using professional repair standards and advanced technology.
Have a question or need an estimate? Call or message us today — we’re ready to help
2828 Down Drive, Santa Rosa, CA 95407
Monday - Friday 07:30am to 05:00pm Saturday & Sunday - Closed
